Return Policy
At RDGlobal.me, we want you to be completely satisfied with your purchases. If for any reason you are not satisfied with your order, you may return eligible items within [number of days] days from the date of delivery. Please read and understand the following return policy guidelines before initiating a return:
1. Eligible Items for Return:
a. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as received.
b. Some items, such as personalized or custom-made products, perishable goods, and downloadable software, are not eligible for return. Please check the product description for specific return eligibility.
2. Initiating a Return:
a. To initiate a return, please contact our customer support team at admin@rdglobal.me within the specified return period. Provide your order number, the reason for the return, and any relevant details about the item.
b. Our customer support team will guide you through the return process and provide you with instructions on where to ship the item.
3. Shipping and Return Costs:
a. Unless the return is due to a manufacturing defect or an error on our part, the customer is responsible for all return shipping costs.
b. We recommend using a trackable shipping method for returning the item. RDGlobal.me is not responsible for lost or damaged items during the return transit.
4. Refund Process:
a. Once we receive and inspect the returned item, we will notify you of the status of your return.
b. If the return is approved, a refund will be processed to the original payment method within 7 business working days. Please note that shipping and handling charges are non-refundable.
5. Damaged or Defective Items:
a. If you receive a damaged or defective item, please contact our customer support team immediately with a description and images of the issue.
b. We will assess the damage or defect and provide you with instructions on returning the item or resolving the issue, which may include replacement or refund.
6. Cancellations:
a. If you wish to cancel your order before it is shipped, please contact us as soon as possible. We will do our best to accommodate your request.
b. Once an order is shipped, our standard return policy applies.
7. Exceptions:
a. Certain products may have specific return policies or warranty terms provided by the manufacturer. In such cases, the manufacturer's policies will prevail.
b. If the return policy is violated, and the item is not eligible for return, we will contact you to arrange for the item's return to you at your expense.
8. Contact Us:
If you have any questions, concerns, or requests related to our return policy, please contact us at admin@rdglobal.me.
By making a purchase on RDGlobal.me, you acknowledge that you have read, understood, and agreed to this Return Policy. If you do not agree with any part of this policy, please refrain from making a purchase.